The Interested parties list template includes expected stakeholders such as Customers, Employees, Suppliers, Shareholders and Certification Bodies. You can easily tailor these to match your organisation or add new interested parties.
The guidance includes identifying the Needs, Expectations and Requirements of interested parties and lookup columns enable you to select from the Controls and Legal Register to demonstrate how you meet those needs.
Why you need to define interested parties for your ISO Management System (MS)
Clause 4.2 of the ISO standard requires you to understand the needs and expectations of interested parties.
Interested parties or ‘Stakeholders’ are people or organisations that influence your ability to meet your quality and regulatory requirements consistently. By understanding their needs and expectations, your MS will help you to identify risks and prevent quality issues from happening or at least determine how to deal with any nonconformities when they occur.
How ISOvA MS software helps you determine interested parties
The ISOvA IMS Toolbox provides you with a template list of interested parties. Lookup columns to your Controls and Legal registers avoids duplication and enables hyperlinks to drill down for further information.
Interested Parties list on the ISOvA IMS Toolbox
The headings below match the columns provided in your IMS Toolbox:
Title & Activity
The Title column includes a list of the most common types of interested parties an auditor would expect to see in your MS. The Activity is a summary of what the Interested Party does. You can easily tailor these to match your organisation or add new interested parties:
There is no requirement in the ISO 9001:2015 Standard for you to consider interested parties that are not relevant to its quality management system. It is for the organisation to decide if a particular requirement of a relevant interested party applies to its quality management system.
Needs, Expectations and Requirements
This column lists the Needs, Expectations and Requirements of your interested parties in your MS. For example, standards, contracts and performance specifications, workplace needs, industry standards or codes of practice for the products and services. Understanding these needs will help you to identify opportunities for improvement.
Can also consider implicit expectations.
For example, customer expectations could include:
Good quality product and professional service
Clear lines of responsibility
Good communication and accountability
A clear understanding of costs and additional fees that may incur
Clear terms and conditions
How we meet those needs
This column lookups at the Controls list enabling you to easily select all the measures in place that ensure you meet the needs of your interested parties in your MS.
For example, customers could include:
ISO 9001 certification
Quality Management System (QMS)
Documented Policies and Procedures
Training and awareness
Records of customer feedback
Communication
This column lists all the forms of communication required to ensure your interested parties know the quality expectations.
For example, customers could include:
Email
Telephone conversations
Regular progress meetings
Key project documentation
Customer Satisfaction Surveys
Requirement Requiring Compliance
This column looks up to the Legal Register, enabling you to easily select all the quality compliance requirements of interested parties in your QMS.
The Interested Parties list data can be filtered and sorted to provide management reports by interested parties, influence, trends, or legal obligations so you can quickly identify the information required for audits and reports.
Next Step…
Having determined roles, responsibilities, and authorities for your ISO MS, you can now move to the next step:
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