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INTERESTED PARTIES

A requirement of ISO standards is to consider who your ‘Interested Parties’ are.

When ISO Standards talk about Interested Parties, they are referring to a person or organisation that can affect, or be affected by, a decision or activity carried out by your business.

ISO 9001 More Info
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in brief

When ISO Standards talk about Interested Parties, they are referring to a person or organisation that can affect, or be affected by, a decision or activity carried out by your business.

THERE ARE SEVERAL PERSONS OR ORGANISATIONS THAT FALL WITHIN THIS DESCRIPTION, FOR EXAMPLE:
  • CUSTOMERS
  • EMPLOYEES
  • LEADERSHIP TEAM
  • SUPPLIERS
  • CERTIFICATION BODIES
  • REGULATORY BODIES
  • GOVERNMENT
  • LANDLORDS
  • SHAREHOLDERS
  • COMPETITORS
  • FAMILIES OF EMPLOYEES
WHEN THINKING ABOUT EACH OF THESE INTERESTED PARTIES YOU WILL NEED TO CONSIDER:
  • THE NATURE OF THE RELATIONSHIP
  • THEIR INFLUENCE
  • THEIR NEEDS, EXPECTATIONS AND REQUIREMENTS, INCLUDING COMPLIANCE REQUIREMENTS
  • HOW YOU MEET THOSE NEEDS
  • COMMUNICATION; HOW, WHEN AND WHO
  • FEEDBACK

The Interested parties template includes a list of expected stakeholders such as Customers, Employees, Suppliers, Shareholders and Certification Bodies. You can easily tailor these to match your organisation or add new interested parties.  


Guidance includes how to identify the Needs, Expectations and Requirements of interested parties and lookup columns enable you to select from the Controls and Legal register to demonstrate how you meet those needs.

Interested Parties list on the ISOvA IMS Toolbox  
Management Reports

The Interested Parties list data can be filtered and sorted to provide management reports by influence, trend, or legal obligations so you can quickly identify information required for audits and reports.

Related Lists

Once completed, you can also lookup your Interested Parties from the Risk and Opportunities register, which reduces effort and avoids duplication errors.


Interested Parties lookup column in the Risk and Opportunities register

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